Privacy Policy

Please read the following agreement carefully. "Customer" use of any of Company's services indicates an agreement to be bound by the terms and conditions set forth below. Items which are given to "Company" for cleaning / repairing will be termed as article(s) in this agreement. This agreement is strictly between Company and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of Company's services, and for the mutual benefit of both Company and the Customer, the undersigned ("Customer") agrees to the following terms and conditions: • 1. All garments/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and company will not accept any responsibility for it. • 2. Company will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality. • 3. Company due to time constraints does not read manufacturer suggested care and washing / drying labels, and will not responsible for garments labeled "hand wash only" or "dry clean only", Customer’s note will be preferred in this regard. • 4. Company accepts no liability for "special care" and delicate items that require special attention to be cleaned. • 5. Company is not responsible for any article which is left beyond 7 days. • 6. Company reserves the right to refuse cleaning any garment. • 7. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk. • 8. Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else. • 9. If customer cannot accept the loss of any garment, please do not leave it with us. • 10. In case of any loss or damage Company can reimburse up to a maximum of three (3) times of its processing (laundry / dryclean) cost (decision remains with Company if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer. • 11. Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Company will not be responsible for any such claims after the articles delivery has been accepted and signed by the customer. • 12. Company gives a warranty of 7 days from the date of delivery for the articles, for any quality related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any quality related claim after the stipulated time shall not be entertained. 13. Company can charge additional money on the time of delivery/pick-up because of the type/weight of the fabric. Payment Terms: • 1. In case of any online Payment issue, Company will only support those who have valid transaction ID’s or proofs. • 2. Customers will have to pay their Delivery charges to the service provider in case of Home Delivery. • 3. Customer has to pay the entire amount after successful delivery of order. • 4. Tax will be charged over and above the rates mentioned in the App. Cancellation / Refund Policy: • 1. If customer wants to cancel the order because of any reason, then the request for cancellation has to be placed before the confirmation of the order from Company. • 2. Once order is punched and processed, order can't be cancelled. Privacy Policy: • 1. Company never sell your personal information like phone number, address or email id with any third party. Changes To the Agreement: • 1. The above mentioned information is liable to change at any time without any prior notice. Company shall not be liable for any loss incurred.